Locked out, and it's never at a convenient moment
You've checked every pocket twice. The key isn't there. Maybe it's on the kitchen worktop, maybe it snapped in the lock, maybe the door just pulled shut on its own. Whatever got you here, you're standing outside your home or business in Southborough and you need someone who knows what they're doing.
We've been attending lockouts across the TN4 area since 2014, from terraced houses off Southborough Town Centre to flats near High Brooms station and properties out towards Bidborough and Speldhurst. The call is always the same: get there quickly, cause as little disruption as possible, and leave the customer with a door that locks properly again.
What we actually do when we arrive
The first thing we attempt is non-destructive entry. That means picking the lock, or using a bypass technique suited to the specific mechanism. A lot of the locks fitted on homes around Southborough and across the surrounding villages respond well to this approach, and most jobs are resolved without a scratch on the hardware.
Drilling only happens when picking genuinely isn't working, and we'll say so before we touch anything. If the lock does need to come out, we carry a range of replacement cylinders and mortice locks with us, covering common brands like Yale, ERA and Mul-T-Lock. Same-visit replacement is what we aim for, though if you want a specific high-security grade fitted we may need to source it separately.
Our engineers are DBS-checked and insured. If you'd like to see ID when we arrive, just ask.
Timing and what it'll cost you
We aim to be on the doorstep within 30 minutes for most of the Southborough area. When you call 01892 575491 we'll give you an honest estimate based on where we are at that moment, not a figure designed to keep you on the line.
Pricing works like this: we tell you the labour rate, an estimated range for parts if the lock needs replacing, and VAT, all before we set off. From there, you decide. There are no invoices that don't match what was agreed. Lock replacement costs vary depending on the grade and brand you want, so we'll talk through the options if it comes to that.
We're available every hour of the day and night, seven days a week, covering Southborough and the wider area including Tunbridge Wells, Tonbridge, Langton Green and Hildenborough. Call us and we'll get moving.
What we cover
- Non-destructive entry attempted first
- We aim to arrive within 30 minutes
- DBS-checked, insured engineers
- Honest pricing before we set off
How a typical job goes
You ring us
Tell us what's happening, what door, what brand of lock if you know. We'll give you our labour rates, estimated parts pricing and VAT on the call.
We turn up
We aim for under 30 minutes inside Southborough where possible. The engineer confirms what's needed and what it'll cost before any work starts.
Job done
Receipted with a breakdown of pricing and parts, and a 12-month guarantee on any parts we supplied and fitted.