When you've just had a break-in
You come home to a kicked door, or you're woken up by something that shouldn't be there. The police have been, they've done what they can, and now you're standing in your own hallway wondering how on earth you're going to sleep with the back door hanging off. That's the moment we exist for.
Locks Local has been covering Southborough and the wider TN4 area since 2014, and burglary callouts are some of the most urgent work we do. We're not the right people to replace the glass or rebuild a splintered frame, that goes to a glazier or a specialist door fitter, and we'll always say so plainly. What we do is handle the lock and security side completely, and we handle it tonight.
What happens when we arrive
We'll assess every access point, not just the one that was forced. Intruders often try several windows or doors before they find the weak spot, and those other points need checking too. Once we know what we're dealing with, we'll board up any openings that can't be re-secured with a lock, and fit a temporary lock or barricade solution to get the door functional again.
Before we leave, we'll walk you through everything we've done and hand you a written breakdown showing labour, parts, and VAT separately. That document is what your insurer needs, and it's written with that in mind. Customers across Southborough Common, High Brooms, and down into Tunbridge Wells have used exactly this paperwork to support their claims without a problem.
Pricing is quoted on the phone once you've described the situation. As a rough guide, you're looking at our call-out labour rate plus the cost of any boarding materials or temporary lock hardware, all plus VAT. We won't add surprise charges on the night.
The follow-up visit
A temporary repair buys you time. When you're ready, usually after the insurance conversation has started and you know what's being replaced structurally, we come back and fit the proper long-term locks.
That might be a British Standard 5-lever mortice lock from a brand like Yale or ERA, a Ultion or Mul-T-Lock cylinder on a composite door, or a full multipoint lock system if the door furniture is being updated. We'll advise on what actually improves security for your specific property rather than just selling you the most expensive option on the van.
If you're in Pembury, Langton Green, or anywhere else on the edges of our area, the same process applies. Call 01892 575491 and we'll get moving.
What we cover
- Out to you within the hour
- Temporary locks fitted same night
- Clear written report for your insurer
- Follow-up upgrade when you're ready
How a typical job goes
You ring us
Tell us what's happening, what door, what brand of lock if you know. We'll give you our labour rates, estimated parts pricing and VAT on the call.
We turn up
We aim for under 30 minutes inside Southborough where possible. The engineer confirms what's needed and what it'll cost before any work starts.
Job done
Receipted with a breakdown of pricing and parts, and a 12-month guarantee on any parts we supplied and fitted.